Terms of Service

Household Maids connects customers with vetted, independent cleaning professionals ("helpers") across Gauteng and Mpumalanga. We facilitate bookings, payments and communication; helpers perform the cleaning services.

You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. You must be 18 or older to use the platform.

Prices are shown before you confirm a booking and are charged in South African Rand (ZAR). The total is calculated from the service, size/duration, add-ons and any applicable discounts. Recurring bookings repeat at the cadence you choose until cancelled.

Payments are processed securely by Payfast. By paying you authorise the charge for your booking. A booking is confirmed once payment is received.

Referral rewards are earned only when a referred friend's first booking is paid in full. Rewards accrue to your in-app wallet and may be withdrawn to your bank account on the weekly payout cycle (requests by Thursday are paid the following Friday). We may adjust reward amounts and may withhold rewards we reasonably believe are obtained through fraud or abuse.

Helpers apply, consent to background checks and are vetted before joining. Helpers are independent contractors, not employees of Household Maids. We are not liable for the acts or omissions of helpers beyond what the law requires, but we take reasonable steps to vet and support our team.

You may cancel a booking subject to our cancellation policy communicated at the time of booking. Refunds, where due, are returned to your original payment method or wallet.

Don't misuse the platform, attempt to circumvent payments, harass other users, or upload unlawful content. We may suspend or terminate accounts that breach these Terms.

To the extent permitted by law, our liability is limited to the value of the affected booking. Nothing in these Terms excludes liability that cannot lawfully be excluded.

We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use after changes means you accept them.